If you have discovered a violation of the Digital Services Act or have a problem with the intermediary service you are using, follow the steps below as appropriate.

Contact your digital service provider if:

If the dispute is not resolved, you can contact an out-of-court dispute settlement body. 

Occasions in which you can contact the CRC

If the problem you are having is related to the following DSA violations, you can file a complaint with the CRC by completing the online complaint form: 

• contact points for users of the service (Article 12 of the Digital Services Act);
• general terms and conditions of intermediary service providers (Article 14 of the Digital Services Act);
• notification of illegal content (Article 16 of the Digital Services Act);
• statement of the reasons for the restrictions imposed on the basis that the information provided by the user of the service constitutes illegal content or is incompatible with the general terms and conditions (Article 17 of the Digital Services Act);
• internal complaint handling system (Article 20 of the Digital Services Act);
• out-of-court dispute settlement (Article 21 of the Digital Services Act);
• misleading provision of the intermediary service (Art. 25 of the Digital Services Act);
• obligations regarding the way advertisements are displayed on online platforms (Article 26(1) and (2) of the Digital Services Act);
• obligations related to misuse (Article 23 of the Digital Services Act);
• information on the online sale of products/services (Articles 30-31 of the Digital Services Act);
• other infringements of the Digital Services Act, where applicable.

Highlights: CRC: monitors whether providers comply with the obligations set out in the DSA within the framework of its statutory powers; for example, whether they provide users with the opportunity to report illegal content through easy-to-use tools/mechanisms; does not decide whether a given content is illegal and cannot take measures to remove illegal information/services/products; is not competent to resolve disputes regarding decisions taken by providers to impose restrictions on users; is not a competent authority for the enforcement of other legislation regulating digital intermediary services (e.g. legislation on e-commerce, consumer protection and product safety, protection of personal data, related rights or those on intellectual property); does not consider complaints that are anonymous, unclear, manifestly unfounded or submitted abusively; is committed to protecting and respecting the privacy of users when processing complaints received, as well as complying with the General Data Protection Regulation (Regulation (EU) 2016/679).

It is recommended that you inform yourself in advance about the competencies of CRC under DSA.

Submit a complaint