If you have reported illegal content to a digital service provider and you disagree with the decision taken, it is advisable to lodge a complaint with them.

The provider must have an easy-to-use ‘complaint handling system’, in accordance with Article 20 of the DSA, which should allow you to lodge a complaint against its decision, electronically and free of charge. This obligation does not apply to providers of intermediation services that meet the criteria for micro or small enterprises as defined in Recommendation 2003/361/EC.

You have the right to lodge a complaint with the provider within 6 months of the date of the decision. The provider must inform you, without undue delay, of:

• the decision taken on your complaint, with the relevant reasons;
• the possibility of out-of-court dispute settlement and other available means for appealing the decision.