In addition to the obligations of providers of intermediary services under DSA, online platform providers have the following additional obligations:

1. Internal complaints system

(Art. 20 DSA)

Providers are required to provide an internal complaints system that:

• is accessible electronically,
• is free of charge for users,
• allows for the submission and handling of complaints regarding content moderation measures.

2. Measures and protection against misuse

(Art. 23 DSA)

After a warning, providers may suspend for a reasonable period:

• providing services to recipients who frequently post clearly illegal content;
• handling notifications and complaints from individuals or organizations who frequently submit clearly unfounded signals.

When deciding to suspend, the provider is required to make an objective assessment of whether misuse has occurred.

3. Misuse Policy

In the Terms and Conditions, providers shall clearly and in detail define:

• their misuse policy;
• examples of facts and circumstances that are taken into account when assessing conduct as abusive;
• the duration of the restrictions imposed.

4. Transparent reporting

(Articles 15 and 24 of the DSA)

Providers shall ensure regular and public reporting on their content moderation activities in accordance with the requirements of the Regulation.

Online platforms shall publish information about complaints in their reports:

• basis for complaints
• decisions taken
• median time needed for taking those decisions
• number of decisions overturned

5. Advertising transparency

(Art. 26 of the DSA)

When online platforms publish advertisements on their interfaces, they shall ensure that the requirements for:

• clear identification of the advertising content
• identification of the advertiser
• provision of information on targeting parameters are met

6. Prohibition of misleading design

(Art. 25 of the DSA)

Platforms may not design, organize or operate their online interfaces in a way that:

• misleads or manipulates recipients of the service, or
• materially impairs their ability to make free and informed decisions.

7. Recommender systems

(Art. 27 of the DSA)

When using recommender systems, providers are required to:

• specify in the General Terms and Conditions, in understandable language, the main parameters of these systems
• provide opportunities for users to change or influence the operation of these parameters

8. Protection of minors

(Art. 28 of the DSA)

Online platforms shall respond appropriately to ensure a high level of protection of children in their services.

9. Online platforms for distance contracts

(Articles 30 and 31 of the DSA)

Platforms that enable distance contracts between consumers and traders:

• shall allow the use of their services for advertising and offering goods and services only in strict compliance with the requirements of the DSA
• shall ensure that their online interface is designed and organised in accordance with the established regulatory requirements

10. Notification of illegal products or services

(Art. 32 of the DSA)

Where a provider learns, regardless of the means, that an illegal product or service is being offered through its platform, it shall:

• notify the affected consumers who have already purchased that product or service, to the extent that it has their contact details